Cancellation Policy

Deposits are non-refundable deposit however, appointments can be amended to another service and/or rescheduled to another date/time, 72 hours notice is required and your deposit will be moved to your new appointment date. When amending services Alice Flewitt has the right to also amend the time/date of the service if the service is being amended to a service that requires a different length of time. Cancellations of bookings are subject to a 72 hour notice period. Deposits are non-refundable. If appointments are rescheduled between 72 and 48 hours before your scheduled appointment it will result in a loss of deposit and a new deposit will be required to reschedule your appointment Any cancellations or appointments rescheduled between 48 and 24 hours before your scheduled appointment will result in a 50% charge For no shows, cancellations and appointments rescheduled with under 24 hours notice will result in a 100% charge of the service Charges must be paid before another appointment can be scheduled Lateness will have a direct effect on your appointment, as this will take time away from the service that Alice is able to provide. If you have lost time from your session it means that your appointment will need to be rescheduled or a shorter/less impactful service be offered. A shorter service time will not give you the same results as the full service time. ​ To cover loss of income, you will be charged for the original service you booked in for. To avoid us having to do this, please ensure to allow plenty of time for your journey, to account for ant delays.